Feedback & complaints

To provide feedback or to make a complaint, fill out our form below or call us on 1300 725 748.

You can also contact the NDIS Quality and Safeguards Commission (NDIS Commission) directly by:

• Calling 1800 035 544 (free call from landlines) or TTY 133 677
• Accessing the National Relay Service and asking for 1800 035 544
• Completing a complaint contact form

Your Call Whistleblowing Solutions

We take feedback and complaints seriously and always try our best to sort things out. There might be times when you want to tell an objective third party and to do this, you can speak to Your Call Whistleblowing Solutions.

You’ll need the code ARUMA to make a report.

After you speak to Your Call, your complaint will be passed on to the Aruma Whistleblowing Disclosure Officers and Whistleblowing Protection Officers who will handle your concerns confidentially.

Whistleblowing Disclosure Officers (WDO)

• Heidi Clarris – Chief Customer Officer
• Darren Silber – Chief Finance Officer
• Lylea McMahon – Chief Operating Officer
• Corinne Butler – Chief People Officer
• Leanne Dreves – Aruma Board Member

Whistleblowing Protection Officers (WPO)

• Beata Brodowska – General Manager Customer Experience
• Ashley Creighton – General Manager Safeguarding & Practice Excellence
• Jodie Bate – General Manager People Services & Reward
• Rebecca Marriott – Executive General Manager Shared Living
• Tracey Rubery – Senior Manager Assurance and Privacy

When you speak to Your Call you can choose to remain anonymous. You can also decide that any of these people listed above do not receive the details of your complaint. For example, you may decide that your complaint is only directed to a particular WDO or that a WPO is not notified as there is a conflict of interest.