Your rights and safety

We know that abuse and neglect can be hard to talk about. But we know it is an important conversation to have.

What is abuse?

Abuse is when someone hurts you.

Abuse can be when someone hits you, says hurtful things, makes you feel sad and lonely, or does sexual things to you when you do not want them to.

Abuse is never okay.

You have the right to be safe everywhere.

This means in your home, in the community, at any service you use, and at work.

Sometimes a person may not realise they are hurting you. But some people do it on purpose. Abuse is always wrong.

Types of abuse and neglect

Illustration of one person physically abusing another.

Physical abuse

When someone hurts your body, such as hitting or restraining you.

Illustration of two young people feeling uncomfortable.

Sexual abuse

When someone makes you do sexual things that you don’t want to do.

Illustration of a person taking money from a wallet.

Financial abuse

When someone spends your money, takes your things, or makes you buy them things.

Illustration of a person feeling emotionally abused.

Emotional abuse

When someone does things to hurt your feelings.

Illustration of a person feeling neglected.


When someone does not give you the support or help you need. This could be not listening to you or not giving you enough food.

Illustration of one person making two others feel discriminated against.


When you are treated differently or unfairly because of who you are, your abilities, what you believe, or where you are from.

Speak up. Say something.

We know abuse and neglect can be hard to talk about. You may feel scared to speak out or not sure how to do it. But it is so important that you do.

Speak up. Say something if you feel it is not right.

Your safety and wellbeing is the most important thing to us. We have processes in place for any concerns you may have. You just need to tell us.

Who should I talk to?

There are several people who you can talk to about abuse or any concerns.

You can choose who you would like to talk to.

The Police

Ring 000 if it is an emergency.

Directly to Aruma

You can tell anyone who works at Aruma. Like a Support Worker or manager.

You can also choose to email us through our feedback and complaints form.

More details are in Complaints and Feedback Policy.

Phone: 1300 725 748

YourCall Whistleblowing Service

Your Call is an independent whistleblowing service. They can be contacted 24 hours a day, seven days a week.

You’ll need the code ARUMA to make a report.

More details are in our policies.

Phone: 1300 788 712

National Disability Abuse and Neglect Hotline

This National Disability Abuse and Neglect Hotline is a free, independent and confidential service. Anyone can contact them, including family, friends, service providers or a person with disability.

Phone: 1800 880 052


1800RESPECT is the national sexual assault, domestic and family violence counselling service.

Phone: 1800 737 732

People with Disability Australia

People with Disability Australia is a national disability rights, advocacy and representative organisation.

Phone: 1800 422 015