Policies

Easy English Policies

Find Easy English policies from Aruma (formerly House with No Steps and The Tipping Foundation).

Easy English uses simple everyday language and images. This means more people can read, understand and use this information.

These links open a PDF document that you can download and print. Some policies also have a link to the same information on an HTML page which you can translate to other languages using the Accessibility menu on this site.

What You Need To Know

• Consent Form
• Continuous Improvement
• Keeping Your Personal Information Private
• Keeping You Safe
• Investigations
• Making a Plan from My Aruma Goals
• Our Service and Your Rights
• Sharing Information Toolkit
• What Y​ou Need to Know PDF document or HTML page
• Your Individual Emergency Plan

Complaints and Feedback

• Complaints and Feedback
• People That Can Help Support You
  • ACT PDF document or HTML page
  • NSW PDF document or HTML page
  • QLD PDF document or HTML page
  • VIC PDF document or HTML page
• People That Will Stand Up for Your Rights
  • ACT
  • NSW
  • QLD
  • VIC
• People You Can Complain To
  • ACT
  • NSW
  • QLD
  • VIC

Other Help for Aruma Customers

• Aboriginal and Torres Strait Islander Policy and Procedure Manual
• About the POMS Interview
• End of Life
• Help With My Money
• Personal Networks
• Positive Behaviour Support
• Sexuality
• Specialist Disability Accommodation Vacancies (HTML page)
• Supported Living

Whistleblowing

• Easy English Whistleblowing Policy
• Whistleblowing Policy
• Whistleblowing Procedure

Aruma Code of Conduct

We’re lucky to have an amazing team at Aruma but being part of the Aruma team comes with BIG responsibility. No matter who you are or what your role is – every member of our team must measure themselves against our Code of Conduct – we’re all accountable to this.

Privacy

At Aruma, we respect your privacy. We have developed our Privacy Policy in line with the Australian Privacy Principles.