The results of our latest survey are in, and their guidance will help us continue to improve our services.
In August, we launched the second round of our twice-yearly survey with our customers and families who use the Home & Living and Community Services.
We’re happy to report that we received even more feedback than the last survey, with a total of 585 responses.
Out of the 585 people who took part in the survey, 363 were customers and 222 were family members.
We’re sure that this jump in responses is thanks to the introduction of an Easy Read version of the survey and our Support Workers being on board to help customers.
Aruma’s General Manager Customer Experience, Beata Brodowska said it’s important to gain feedback so we can keep improving our services.
“At Aruma we are dedicated to our ‘You. First’ promise and upholding the human rights of all people with a disability. Checking in with our participants, residents and families directly is one of the best ways we can achieve this.”
We’re so pleased to have received such brilliant insight from our customers and families because that information will ensure we make meaningful changes and celebrate what we do well.
What are we doing well?
Our customers and families told us our strengths are:
What are some areas of improvement?
The main areas we need to improve relate to:
What are we doing to improve?
Aruma is making a range of improvements so we can best serve our customers now and into the future. Some initiatives include:
We want to hear from you, and we invite feedback at any time of the year by:
We’re also looking to hear more from our Queensland participants and family members, so we know what to keep doing well and where to improve. We encourage you to have your say when the survey is released again!
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