Aruma's support coordinators are experts in navigating the NDIS

What is Support Coordination?

When you have an NDIS plan, you decide which service providers you work with.

Some people find and coordinate their services themselves, but it can be quite difficult. Where do you start? There’s a lot to take in and figure out.

Video content description: Aruma support coordinators, NDIS participants and their family members talk about how good relationships help them to feel confident and safe and achieve their goals.
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That’s where Support Coordinators can help. They are experts in navigating the NDIS. Support Coordinators are there to understand what you need and then find you the right supports and services to make it happen.

There are three levels of support coordination that can be included in your plan. These are support connection, coordination of supports, and specialist support coordination.

Easy! We do the heavy lifting for you and work with you on implementing your plan. No need to get lost in the haze of the NDIS, that’s our job to decipher! We’ll set you up for success to reach your goals.

Aruma support coordinators can help you find and connect with different mainstream services. This could be a TAFE course, a physiotherapist, or even getting a mental health plan through your GP.

They can also help you:

  • Be a part of your community
  • Find and connect with local NDIS supports
  • Understand your NDIS plan
  • Understand your budget
  • Work out the best way to spend your funds
  • Use the myGov website and NDIS Participant Portal
  • Prepare for your NDIS plan review
  • Preparing for unexpected situations
  • Gain the skills and confidence to manage your plan on your own
  • Live more independently

You bet. Support coordination is all about building your capacity in all aspects of your NDIS plan, including managing it on your own. We’d love to accompany you on this journey and celebrate the wins with you. For us it’s all about helping you to achieve your goals so let’s have a yarn!

That’s okay! Give us a buzz on 1300 538 746 and ask for the assistance of our support coordination team.  We’ll look at the funding in your plan and see how we can help.

NDIS support coordination at Aruma

We'll go the extra mile

Make your funds work harder. We think outside the box to achieve your goals.

The best local connections

You want options. We’ll match you to best services in town.

A partner that's dedicated to you

You need a partner you can trust and puts you first. We’ve got you.

Experience and expertise

We’ve been around since the start of the NDIS. You’re in good hands.

We provide Level 2: Coordination of supports. Our support coordinators specialise in working with people with intellectual disability and / or autism, along with a range of other developmental or physical disabilities.

Yes, we definitely do! Our support coordinators are locals themselves!

They have great relationships with local services and supports and will make sure they always find the right fit for you.

Yes! All support coordinators at Aruma are independent.

Their job is to make sure they find the best option for you by looking at all the choices on the table.

Absolutely not! We always offer a choice of as many potential service providers as possible. Aruma may be one of the options if we deliver the service you are seeking in your location. It all depends on what’s best for you and you’re in control.

Locations in New South Wales, Queensland and Victoria

We offer support coordination in loads of places across the East Coast of Australia.  Find your state and check out where we are.

Can’t find your location listed? That’s okay, speak to us. We may still be able to help! Some people are happy to work with a support coordinator who does not live in their local area but has great expertise in support coordination.


Central Coast

Central West

  • Dubbo
  • Forbes
  • Parkes

Far North Coast / Northern Rivers

  • Grafton
  • Ballina
  • Alstonville
  • Lismore
  • Byron Bay
  • Tweed Heads

Mid North Coast

  • Taree
  • Port Macquarie
  • Coffs Harbour

Newcastle and Hunter Region

New England /North West

  • Armidale
  • Tamworth
  • Gunnedah
  • Guyra
  • Glen Innes
  • Quirindi

South Coast

  • Illawarra /Shoalhaven
  • Wollongong

Southern Tablelands

  • Canberra
  • Goulburn
  • Queanbeyan and surrounds


  • Including Blue Mountains and surrounds


South East

  • Gold Coast
  • Brisbane
  • Ipswich
  • Toowoomba
  • Sunshine Coast


Central Highlands

  • Ballarat
  • Horsham


  • Latrobe Valley


  • And surrounds

The best way to find out about capacity in your local town or area is to pick up the phone and call us on 1300 538 746. Let’s have a chat and see what we can do!

That’s okay! Still reach out. We support many customers remotely using the wizardry of virtual technology. And it works really well for some people and often what they prefer!

NDIS Support Categories

Support Coordination is funded under Capacity Building – Support Coordination in your NDIS plan.

If you do not have Support Coordination in your plan, you (or your nominee) will need to do these tasks.

Please note: We bill in line with the NDIS Price Guide, which generally increases annually.

There are three types of support coordination you may be funded for in your NDIS plan. Aruma offers Level 2 services for our customers.

Level 1: Support connection – this is the most basic level of support coordination type of support. It’s all about helping you understand and navigate the National Disability Scheme (NDIS) system. It focuses on building your choice and control over your supports and services.

Level 2: Coordination of supports – provides more comprehensive assistance and suitable for participants with more complex needs. You’ll work closely with your support coordinator to implement your plans. They will also do the legwork to coordinate your supports, assessing service providers, developing service agreements, and managing the quality of your supports. There will also be a focus on building your capacity to manage your own supports effectively.

Level: 3 Specialist support coordination – is a time limited support, designed for participants with significantly high or complex needs. It’s for those who require specialist expertise. Specialist support coordinators have knowledge and experience in complex service systems, therapeutic interventions and crisis management.

If your support coordination funds are Agency Managed, we will directly bill through the Aruma portal.

If your support coordination funds are Plan Managed, we will submit an invoice for payment to you Plan Manager.

We keep a record of all work done against your support coordination funds. As a registered NDIS provider, you can be assured that all our billing and work is ethical and honest and complies with the highest standards.