Formerly House with No Steps and The Tipping Foundation

A message from your CEO

Aruma’s response to COVID-19. Our focus is on keeping our staff and customer safe.

COVID-19update
March 13, 2020

No doubt you are very aware of, and concerned about, the Coronavirus, or COVID-19 as it’s now known.

There is a lot of information circulating, particularly in the news and on social media. Not all of it is accurate or helpful, so it can be difficult to know what to do.
The one thing that is very clear is that the virus has the potential to impact our customers, our staff and our operations.

We are doing our best to ensure that everyone at Aruma – our staff, customers, families and carers, contractors and suppliers, business customers, and all others who visit our services and sites – remain safe.

Our COVID-19 response team is working through a range of possible scenarios and developing guidelines for us to follow. The safeguards we are implementing all meet official Australian Government COVID-19 guidelines.

Right now, there are three things we are asking everyone at Aruma, including visitors, to do:

  1. Practice good hygiene. This includes simple things like effective handwashing, appropriate coughing and sneezing etiquette, and the use of disposable gloves.
  2. Follow Australian Health Department guidelines about isolating yourself and not coming to any Aruma location if you have come into direct contact with a confirmed case of COVID-19 or have travelled through a high-risk country (currently China, Iran, the Republic of Korea, and Italy) in the previous 14 days.
  3. Take any flu-like symptoms seriously and get yourself checked out and cleared by your GP before coming to any Aruma location.

For our managers, our shared services teams and other “behind the scenes” staff, there are also three important “do’s and don’ts” we are asking of them:

  1. Avoid large face-to-face meetings. These will be deferred or Skype will be used.
  2. Minimise higher-risk business travel, especially planes, trains and buses.
  3. If it makes sense for their job and personal situation, some of our staff will be working from home some or all of the time.

We have created a Coronavirus information hub on our website. Please review it. The hub will be updated as the situation continues to evolve.

If you have any questions you can ask an Aruma manager at your service (or the site you are visiting) or you can call our Customer Service Team on 1300 538 746.

Andrew Richardson
Aruma CEO