These standards focus on rights and outcomes for people with disability.
These disability service standards apply whether the services are delivered by government departments and agencies or other providers.
Rights – The service promotes individual rights to freedom of expression, self- determination and decision-making and actively prevents abuse, harm, neglect and violence.
Participation and Inclusion – The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Individual Outcomes – Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Feedback and Complaints – Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
Service Access – The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
Service Management – The service has effective and accountable service management and leadership to maximise outcomes for individuals.
Read the National Disability Service Standards in full.
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To keep our customers, staff, and the community
safe, there are some changes to our services.