Protecting our customers video transcript

How we're keeping our customers, their families and carers, our staff and others safe.

Video transcript

Upbeat music playing

Hand washing should take you about one minute. Use a timer or count from one to ten in each of the following steps.

Wet hands and apply enough soap to cover all surfaces of the hands. Let the water run smoothly to avoid touching the tap later on.

Rub hands, palm to palm, to obtain a good quantity of foam. Then rub right palm over the back of the left hand, with interlaced fingers, and vice versa.

Rub again, palm to palm with fingers interlaced. Rub the back of your fingers to opposing palms, with fingers interlocked, repeating this action for each hand.

Rub rotationally left thumb closed in right palm and vise versa.

To clean the tips of the fingers, rub rotationally, backwards and forwards, with clasped fingers of the right hand in left palm, and vice versa.

Rinse hands thoroughly with running water.

Dry hands thoroughly with a single-use towel. If the tap is not elbow-operated, use this towel to turn off the tap without touching this tap directly.

Your hands are now clean and safe.

Upbeat music playing to close video.

End of transcript.