Formerly House with No Steps and The Tipping Foundation
Executive Leadership

Protecting our customers

How we're keeping our customers, their families and carers, our staff and others safe.

Information current as at 15 March 2020

How we are protecting our customers

We are committed to ensuring the safety of our customers, staff, and others who visit our services and sites. We have been monitoring the Coronavirus situation closely, and we will continue to do so.

Right now, the most important things we can all do are:

  • Wash our hands properly.
  • Cough or sneeze into our elbow or a tissue.
  • Go to the doctor if we feel unwell. Please do not visit our services or sites if you are feeling unwell.
  • Ask our GP about the influenza vaccine. This will help boost our immune systems and help prevent other illnesses.
  • Only trust reliable sources of information about the virus. We recommend the World Health Organisation, or the Australian Department of Health.

(released 5th February 2020) 1.33 min video


How to wash your hands

(released 20th October 2015)

Cough etiquette

The Victorian Government has released a poster with advice on why and how you should cover your mouth when you cough or sneeze, to prevent transmitting infectious diseases such as influenza.

Viruses and staying healthy

The  Council for Intellectual Disability has released this helpful Easy English guide to viruses and staying healthy​.