Protecting our customers

How we're keeping our customers, their families and carers, our staff and others safe.

The information below was published on 22 August 2022 and it is still current.

How we are protecting our customers

The safety of our customers, staff, and others who visit our services and sites is our priority. We continuously monitor the COVID-19 situation closely and make the necessary changes to our protocols to align with Government advice.

Right now, the most important things we can all do are:

  • Stay up to date with your COVID-19 vaccinations
  • Wash our hands properly and use hand sanitiser when needed.
  • Cough or sneeze into our elbow or a tissue.
  • Go to the doctor or get tested immediately if feeling unwell and isolate until you have a negative test result. Follow all other Government guidelines on testing and isolation.
  • Do not visit our services or sites if you have any symptoms – even mild.
  • If you are planning to visit a service, please call ahead to confirm that this is possible.
  • When able, physically distance – keep 1.5 metres from others
  • Wear face masks as per Government advice
  • Follow all other Government restrictions and guidelines at all times.
  • We also recommend asking your GP about the influenza vaccine. This may help boost your immune systems and help prevent other illnesses.

Only trust reliable sources of information about the virus. We recommend the World Health Organisation, or the Australian Department of Health.


(released 5th February 2020) 1.33 min video

Video content description: YouTube video from World Health Organisation with recommendations to protect yourself against the new coronavirus.
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How to wash your hands

(released 20th October 2015)

Video content description: YouTube video from World Health Organisation with recommendations on correct hand washing techniques.
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Cough etiquette

The Victorian Government has released a poster with advice on why and how you should cover your mouth when you cough or sneeze, to prevent transmitting infectious diseases.

Viruses and staying healthy

The  Council for Intellectual Disability has released this helpful Easy English guide to viruses and staying healthy​.

Some Easy English resources

NDIS Easy Read – COVID-19 (Coronavirus) information

Council for Intellectual Disability - Staying Safe from COVID-19 (Coronavirus)

DHHS – Slowing the spread

NSW Health – COVID-19 car testing

NSW Health – COVID-19 hospital testing

DSS – Wearing a mask