Formerly House with No Steps and The Tipping Foundation

New South Wales

Find out what the COVID-19 restrictions and advice in New South Wales mean for Aruma services.

NSW advice

In response to a number of positive COVID-19 cases in New South Wales, Aruma has implemented stricter protocols in the following locations:

  • Campbelltown LGA
  • Canterbury Bankstown LGA
  • Eastern part of City of Sydney LGA (includes Sydney, Surry Hills, Darlinghurst, Woolloomooloo, Potts Point, Rushcutters Bay, Elizabeth Bay, Centennial Park)
  • Fairfield LGA
  • Guildford (suburb)
  • Hornsby Shire LGA
  • The Hills LGA
  • Liverpool LGA
  • Merrylands (suburb)
  • Parramatta LGA
  • Woollahra LGA

Aruma services in NSW

Due to Government advice, Aruma has made some changes to our services. This includes changes to visits to our SIL accommodation and mandatory wearing of masks by staff and customers in locations defined above.

Aruma has Supported Independent Living (SIL) homes in New South Wales and we are working closely with each of our residents and staff in these homes to ensure everyone is well supported.

We are closely monitoring and responding to Government advice and restrictions. We have developed specific protocols which outline our organisational response to the restrictions. We are in regular contact with the families and next of kin of customers in these homes and are working to ensure our customers, families and staff all remain safe and well.

We also have processes in place should positive cases occur.

Do staff and customers need to wear masks?

To ensure the safety and wellbeing of staff and customers, all Aruma staff, contractors, visitors, and other approved workers in NSW locations identified above must wear a single-use disposable surgical mask.

Customers do not need to wear a mask when at their home or in the community, but we do recommend customers wear a mask when social distancing cannot be maintained.

Can I visit someone who lives in an Aruma SIL?

Understandably for now, we need to limit the number of visitors in each home each day.

Family and other visitors are limited to two one-hour visits per day per customer, with only one visitor per customer at a time, and no more than 2 visitors on the whole site at a time. Please contact your service to arrange a visit.

Also, only visits by third party providers relating to approved customer care and support activities will be permitted.

Can a customer leave a SIL?

We are strongly encouraging all our customers to stay at home as much as is practical when in a location above, however, a customer is permitted to leave the service for any reason.

Overnight stays away from the service are strongly discouraged.

Do we have enough Personal Protective Equipment and essential supplies?

Yes! We are working closely with the local teams to ensure they have adequate Personal Protective Equipment (PPE) as well as other essential supplies and professional supports.

We have also provided training and supports on safe practices for donning and doffing PPE.

Where can I find out more?

Visit the NSW Government’s website to find out more information.