Supported Independent Living and Respite

There are changes to our Supported Independent Living and Respite services. Read about them here.

The information below was published on 3 November 2021 and it is still current.

Supported Independent Living

There are state-based changes in our Supported Independent Living (SIL) homes.


Based on the latest Queensland Government advice, we can welcome visitors into SIL.

They should all continue to ensure COVID-safe practices, including:

  • wash their hands before entering and leaving the service
  • stay 1.5 metres away from others where possible
  • stay in the resident’s room, outside or in a specific area (avoiding communal spaces)
  • stay away when unwell
  • follow requests from staff to keep everyone safe.

New South Wales

The below is based on the latest NSW Government advice.

Two visitors are allowed per day (per customer). They must be 16 years and over must also be fully vaccinated, and their second dose received at least 14 days prior to their visit, or unless they can provide a COVID-19 medical contraindication certificate or the visit is for end of life.

Children under 16 are not be permitted to enter.


ACT customers must comply with lockdown restrictions.

No visitors are allowed unless for essential care and support services or end of life.


Visitors are permitted to attend SILs across all of Victoria:

  • Up to 5 visitors per resident per day (dependants included)
  • It is strongly recommended that all residents and visitors are fully vaccinated
  • Visits should be coordinated to minimise overlap of different groups and ensure equal access for all customers
  • Where possible, visits are still advised to meet outdoors but can now meet indoors
  • All visitors must wear a mask

This is based on advice from the Victorian Government.

In-home customer support by external providers

Third-party providers are permitted to enter Aruma services provided they adhere to service guidelines.

Refusing someone entry to our SIL homes

Our staff have the right to refuse someone entry to a site if they have:

  • In NSW: If they have not been vaccinated
  • Recently returned from overseas or a designated Hot Zone. Any person who has returned from overseas or a restricted zone is legally obliged to self-isolate for 14 days.
  • Are unwell with flu-like symptoms, such as a cough, sore throat, runny nose, shortness of breath or fever of 37.5 degrees or higher.
  • Declared that they are unwell on the sign-in sheet.
  • Declared that they have been in close contact with a confirmed COVID-19 case in the last 14 days.


New South Wales

All respites in NSW are open.


Our respites in Victoria are starting to reopen.