Encouraging cultural diversity

A focus on Aboriginal and Torres Strait Islander communities

By building closer relationships with Aboriginal and/or Torres Strait Islander communities – particularly in Hunter NSW and Far North Qld, we have attracted many new customers to House with No Steps in 2015/16.

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Cultural Diversity Cultural Diversity
Indigenous Customers Indigenous Customers

In Far North Qld over half of our customers are Aboriginal and/or Torres Strait Islander.

Customer service in the spotlight

Creating an unparalleled customer experience

In the NDIS world, where customers have greater choice and control over the service providers they work with, great customer service is vital. This year our focus has been on fostering a customer centric culture like no other.

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Customer Service Customer Service
Lets Go Phone Number Lets Go Phone Number

We launched a dedicated customer service phone number, 1300 LETS GO.

Working with the Community Justice Program

Increasing our skills to give these customers greater support

Since 2010, House with No Steps has supported people with a disability who have been involved in the criminal justice system, helping them to reconnect with their community.

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Customer Service Customer Service
Customer Service

Training and greater capacity to provide a range of supports for customers within the CJP.

Fostering new relationships

Expanding our services to support more children

After receiving accreditation from the NSW Office of the Children’s Guardian in 2014/15, we’ve continued to expand our children’s services across NSW, Qld, and the ACT.

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Flying Aeroplanes Flying Aeroplanes
Child Services Child Services

We doubled the number of children we support in 2016.

Brighter beginnings for more children

Bringing new early childhood intervention services on board

In December 2015 we expanded our early childhood intervention services by merging with two existing providers in Northern NSW: Ballina Early Intervention and Summerland Early Intervention Program in Lismore NSW.

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Wattson Wattson
Sand Bucket

Now, we are able to provide early childhood intervention to 268 children.

Ready to roll-out

A successful year for our NDIS trial sites

The NDIS represents an exciting new change for people with a disability. In the lead up to its official roll-out on 1st July 2016, we’ve been working hard to make sure we’re prepared - and are proud to have achieved some great outcomes.

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NDIS NDIS

Watch Nick’s story to see how he’s loving life with the NDIS.