Annual Review2015

Our Managing Director — Andrew Richardson

Welcome to our 2015 Annual Review.


‘We experienced inevitable highs and lows, but the overall results of our team’s efforts were amazing.’

Andrew Richardson

I hope you’re inspired by the stories and achievements of the people we support, their families, and our staff.

2015 was a good year for House with No Steps (HWNS).

In line with our Strategic Plan we evolved to become more modern, efficient, and customer-focused.

We created exciting services and businesses in over 20 new locations in NSW, Qld, and the ACT,

And we innovated to achieve better outcomes for more people.

Our customer satisfaction was high, our employees performed strongly, we achieved our financial targets, and our NDIS customer base grew rapidly.

My heartfelt thanks go to our many thousands of supporters and volunteers, and most of all to our amazing, loyal, committed, and capable employees.

You give me confidence that 2016 will be even better!

Andrew Richardson

Andrew Richardson
Managing Director


Our 2015 Annual Review provides a snapshot of our 2014/15 performance, celebrates successes, and shares personal stories of our impact in people’s lives. We hope you enjoy reading it.